Frequently Asked Questions
With over 1970 individual functions, Easylodge offers multiple pathways and workflows to help you originate and manage your loan portfolios.
What does the Easylodge platform do?
Easylodge manages the complete credit lifecycle through three core capabilities:
- Originator™ – loan origination and application management
- EasyRule™ V5 – automated credit decisioning
- Servicer™ – loan management and servicing
The modules can be used individually or combined to manage the entire lending lifecycle in one platform.
Why do lenders choose Easylodge?
Easylodge combines loan origination, automated credit decisioning and loan servicing in a single platform. The platform is also designed to be configured and implemented more quickly than traditional large-scale lending systems.
Key benefits include:
- One connected credit lifecycle platform
- Automated credit decisioning
- Configurable lending rules and workflows
- Online borrower and broker applications
- Integrated credit, identity, banking and payment services
- Automated loan funding
- Loan servicing and portfolio management
- Built-in reporting
- Cloud-based infrastructure
- SOC 2 Type 2 certification
- Unlimited platform users
- Ongoing updates and support
Can I use only part of the Easylodge platform?
Yes. Easylodge is modular.
You can use Originator™ for loan origination, Servicer™ for loan management, or combine the modules to manage origination through to servicing.
The modules are designed to work together on the same platform, so you can add functionality as your business grows.
What types of lending does Easylodge support?
Easylodge supports a broad range of lending products and asset classes, including:
- Consumer finance
- Commercial finance
- Automotive and vehicle finance
- Equipment and asset finance
- Mortgages
- BNPL
- Revolving credit and lines of credit
- SME lending
- Bridging finance
- Boat and caravan finance
- Motorcycle finance
- Solar finance
- Construction finance
- Vendor finance
- Sharia-compliant finance
The platform can support prime, mid-prime and sub-prime lending models.
Can Easylodge support both consumer and commercial lending?
Yes. Easylodge supports both consumer and commercial lending.
Different products, lending rules, documentation, workflows, pricing and servicing requirements can be configured within the platform.
Can Easylodge manage multiple lending products?
Yes. Enterprise configurations can support multiple products and portfolios across different asset classes.
This allows lenders to manage different lending products and distribution channels while maintaining a common technology platform.
Who is Easylodge designed for?
Easylodge is designed for lenders of different sizes and across a wide range of lending markets. Customers include non-bank lenders, fintechs, automotive and asset finance businesses, mortgage lenders, consumer finance providers, BNPL providers, commercial lenders and specialist finance businesses.
The platform supports both consumer and commercial lending and can be configured for different products, asset classes, lending policies and distribution channels.
Can we migrate an existing loan book to Easylodge?
Yes. Servicer™ can be used to manage an existing loan portfolio.
Migration requirements depend on the size and complexity of the portfolio, data structure and configuration required.
Can we migrate from another loan management system?
Yes. Easylodge can work with lenders transitioning from existing systems.
The migration process and any data transformation requirements would be assessed as part of implementation.
Can Easylodge replace separate origination and servicing systems?
Yes. One of the key benefits of Easylodge is that Originator™ and Servicer™ operate as connected modules on the same platform.
This can remove the need to manually transfer information between separate origination and servicing systems.
What happens to our data when Originator™ and Servicer™ are connected?
The platforms share the same underlying system of record, allowing application, borrower, credit, documentation and funding information to transfer between origination and servicing without manual re-entry.
Which countries is Easylodge available in?
Easylodge is available in Australia, New Zealand and Great Britain, as well as supporting international lending operations.
The platform has been deployed across multiple markets and supports multi-market and multi-currency requirements for enterprise customers.
Is Easylodge an Australian company?
Yes. Easylodge was established in Newcastle, Australia, in 2007 and has been developing and supporting its lending platform since then.
The platform is built and supported by an Australian team, with operations extending across Australia, New Zealand, Great Britain, the UK and Europe.
How long has Easylodge been operating?
Easylodge was established in 2007 and has more than 19 years of experience developing credit and lending software.
The platform has processed more than two million applications and manages hundreds of thousands of loans.
Is Easylodge suitable for fintechs?
Yes. Easylodge offers an API-first architecture and integrated partner ecosystem designed to help fintech lenders launch and scale lending products without having to build their own complete lending infrastructure.
Is Easylodge suitable for smaller lenders?
Yes. Easylodge was originally established with the aim of providing smaller and medium-sized lenders with access to sophisticated lending technology without the cost and complexity traditionally associated with large enterprise platforms.
What is Originator™?
Originator™ is Easylodge's loan origination platform. It manages the process from initial customer enquiry through application, verification, credit decisioning, documentation and funding.
It includes application workflows, distributor management, credit decisioning, contract generation, basic CRM functionality and funding through EasyFund™.
Can customers apply online?
Yes. Easylodge supports branded online application forms and customer application portals.
Application channels can include direct applicants, brokers, introducers, branches, dealerships and other distribution channels.
Can we have our own branded application portal?
Yes. Easylodge supports branded application and borrower portals.
The platform can also provide branded portals for brokers, introducers and other distribution partners.
Can Easylodge support broker and introducer applications?
Yes. Originator™ includes branded broker and introducer portals.
Different products, pricing and access can be configured by distribution channel, while applications and activity can be tracked through the platform.
How long does a loan application take?
Easylodge is designed to allow a complete application to be submitted in as little as four minutes, depending on the product and configuration.
The application workflow can incorporate information such as identity verification, financial information, bank statements, assets and liabilities and affordability information.
Can the application form be customised?
Yes. Easylodge uses configurable application workflows that can respond dynamically to information entered by the applicant.
Questions, calculations, lending parameters and credit rules can be configured to suit the lender's products and policies.
Does Easylodge support open banking?
Yes. Open banking integrations can be embedded directly into the application and credit decisioning workflow.
This can allow financial information to be retrieved and used as part of the assessment process rather than requiring customers to manually provide all information.
Does Easylodge support AML and KYC checks?
Yes. AML, KYC, identity verification and other verification processes can be incorporated into the origination workflow.
The platform supports integrations with identity and verification providers and can maintain an audit trail of verification activity.
Does Easylodge support biometric identity verification?
Yes. Biometric and electronic identity verification can be incorporated into the application workflow through supported identity verification integrations.
Can Easylodge generate loan contracts automatically?
Yes. Originator™ can automatically generate loan documentation once the relevant application and credit conditions have been satisfied.
Documents can be generated in formats including PDF and Word, with electronic signature options also available.
How quickly can contracts be generated?
The Easylodge platform is designed to generate contracts almost immediately following a successful credit decision and completion of the required verification steps.
The current platform documentation states that contract generation can take less than two seconds.
Does Easylodge support electronic signatures?
Yes. Easylodge supports electronic signature workflows through integrated document-signing providers.
Does Easylodge support loan funding?
Yes. EasyFund™ manages the loan funding process within Originator™.
Loan proceeds can be disbursed and the completed loan can then be transferred automatically into Servicer™, avoiding the need to manually re-enter loan information.
What is EasyRule™ V5?
EasyRule™ V5 is Easylodge's automated credit decisioning engine.
It combines credit rules, serviceability and affordability calculations, scorecards, credit bureau information, verification data and risk-based pricing to automate credit assessment.
How quickly can Easylodge make a credit decision?
Easylodge's EasyRule™ V5 engine is designed to provide automated credit decisions in around 30 seconds, depending on the application, integrations and configuration.
Can we configure our own credit rules?
Yes. EasyRule™ V5 can be configured around the lender's own credit policies, lending criteria and risk appetite.
Rules can be used to automate decisions, identify applications requiring further review and determine appropriate lending outcomes.
Does Easylodge support automated serviceability calculations?
Yes. Easylodge supports serviceability and affordability calculations as part of the credit decisioning workflow.
These calculations can be configured to suit the lender's products and lending policies.
Does Easylodge support credit scorecards?
Yes. EasyRule™ V5 supports scorecarding and machine-learning-enabled credit assessment.
Enterprise configurations can also support more advanced machine-learning scorecard requirements.
Can Easylodge support risk-based pricing?
Yes. EasyRule™ V5 supports risk-based and dynamic pricing.
Pricing can be determined using the information and risk characteristics identified during the credit assessment.
Can Easylodge connect to credit bureaus?
Yes. Easylodge has integrations with credit bureau and credit information providers.
These include Equifax in Australia, the United States and New Zealand, as well as other providers for international markets.
Can credit checks be performed automatically?
Yes. Credit bureau checks can be incorporated directly into the credit decisioning workflow.
The resulting information can be used alongside other credit rules, verification information and scorecards.
Does Easylodge maintain an audit trail of credit decisions?
Yes. Easylodge records workflow and verification activity, including information about actions performed during the assessment process.
This provides a record of the credit and verification process for operational and compliance purposes.
What is Servicer™?
Servicer™ is Easylodge's loan management and servicing platform.
It manages the loan lifecycle after funding, including repayment scheduling, direct debits, arrears, hardship, complaints, customer information, portfolio management and reporting.
Can I use Servicer™ to manage an existing loan portfolio?
Yes. Servicer™ can be used as a standalone loan management platform, including for lenders that want to bring an existing loan book onto the platform.
What happens after a loan is funded?
When Originator™ and Servicer™ are connected, the funded loan can be transferred automatically into Servicer™.
Application data, credit decisions, documents and borrower information move across without requiring manual data re-entry.
Does Easylodge support direct debit repayments?
Yes. Servicer™ supports automated direct debit and repayment processing through integrated payment providers.
Supported payment options include providers such as GoCardless, Ezidebit, Westpac PayWay and Zepto, as well as .aba file generation.
Can Easylodge manage arrears?
Yes. Servicer™ includes automated and managed arrears functionality.
Repayment arrangements can be calculated to help clear arrears by a nominated date, and the platform supports reporting and workflows around arrears management.
Does Easylodge support hardship management?
Yes. Easylodge includes hardship workflows designed to support the management of customer hardship cases.
The platform provides workflow management and record keeping for hardship processes.
Does Easylodge support complaints management?
Yes. Servicer™ includes complaints workflow functionality.
This can be incorporated into the lender's operational and compliance processes.
Does Easylodge support customer self-service?
Yes. Servicer™ includes a customer portal through which borrowers can access information such as loan balances, statements and other account information.
Can Easylodge manage multiple loan portfolios?
Yes. Servicer™ supports multiple portfolios, allowing lenders to manage different products, funds, asset classes or lending programmes within the same platform.
Does Easylodge support investors and wholesale lenders?
Yes. Servicer™ supports wholesale and investor lending requirements, including portfolio management and reporting.
The platform also includes functionality for fractional ownership and investor management.
Does Easylodge support securitisation?
Yes. Servicer™ includes functionality and reporting designed to support lenders managing securitised loan portfolios.
Securitisation and investor reporting are included among the platform's built-in reporting capabilities.
Is Easylodge cloud based?
Yes. Easylodge is a cloud-based platform hosted on AWS-managed infrastructure.
Where is Easylodge hosted?
For our APAC clients, Easylodge's Australian infrastructure is AWS-managed and housed at Equinix SY5 in Sydney.
For our international clients, the platform also uses localised AWS infrastructure for international deployments.
Is Easylodge secure?
Easylodge uses enterprise-grade security infrastructure, including encrypted connections, firewalls, DDoS protection, dedicated virtual private cloud infrastructure, two-factor authentication and encrypted databases.
Is Easylodge SOC 2 Type 2 certified?
Yes. Easylodge achieved SOC 2 Type 2 certification in 2024.
SOC 2 Type 2 provides independent assurance around relevant controls relating to security and operational processes.
Does Easylodge use two-factor authentication?
Yes. Two-factor authentication is supported for platform users and borrower-facing applications through supported authentication integrations.
Does Easylodge provide backups?
Yes. The platform infrastructure includes replicated and backed-up database environments designed to protect operational data.
Is Easylodge available 24/7?
Easylodge is designed to provide continuous access to the platform, with the website stating 24×365 availability.
Actual availability is subject to the applicable service and infrastructure arrangements.
Can Easylodge be configured to our lending policies?
Yes. Easylodge is designed to be configured around different lending products, credit policies, workflows, pricing models and distribution channels.
Can we customise the application workflow?
Yes. Application workflows can be configured using dynamic questions, rules, calculations and lending parameters.
Can we customise documents and contracts?
Yes. Documents and contracts can be configured to suit the lender's requirements, including PDF, Word and electronic-signature workflows.
Can we customise reports?
Yes. Custom reporting is available where the standard reports do not meet a specific requirement.
Can we customise borrower and broker portals?
Yes. Easylodge supports branded and configured portals for borrowers, brokers, introducers and other distribution channels.
Can Easylodge support bespoke development?
Yes. Easylodge provides custom development and configuration where required.
Standard configuration changes are included, while larger development projects such as bespoke integrations, new product types or significant custom reporting requirements are scoped and quoted separately.
Does Easylodge integrate with other systems?
Yes. Easylodge has a range of pre-integrated partner applications covering areas such as:
- Credit reporting
- Identity verification
- Open banking
- Payments
- Property valuations
- Document signing
- Communications
- Authentication
- Banking and financial services
Which credit providers does Easylodge integrate with?
Depending on the market, Easylodge supports integrations including Equifax, TransUnion/Creditsafe and other credit information providers.
Which payment providers does Easylodge integrate with?
Supported payment integrations include:
- GoCardless
- Ezidebit
- Westpac PayWay
- eWay / Global Payments
- Zepto Payments
- .aba file generation
Availability can depend on the market and product configuration. If you use another provider, ask us about connecting with them.
Does Easylodge have an API?
Yes. Easylodge provides an Open API framework for integrating external systems and applications.
Enterprise customers can use the API framework for custom integrations where a pre-built partner integration isn't appropriate.
Can we integrate our own systems?
Yes. Easylodge can be integrated with external systems using its API framework.
The platform can also be configured to work with existing technology ecosystems and specialist applications.
Are integrations included in the platform?
Pre-integrated partner applications are included as part of the Easylodge platform packages.
Custom integrations and larger pieces of development are scoped separately where required.
Does Easylodge support NCCP requirements?
Easylodge includes workflows designed to support NCCP-related lending processes, including serviceability, affordability, hardship and complaints management.
The platform is designed to help lenders incorporate compliance processes into their lending workflows.
Does Easylodge support ASIC and APRA requirements?
Easylodge's platform and workflows are designed to support lenders operating within Australian regulatory environments, including processes aligned with ASIC and APRA requirements.
Lenders remain responsible for ensuring their own policies, procedures and use of the platform meet their specific regulatory obligations.
Does Easylodge provide reporting?
Yes. Easylodge includes extensive built-in reporting across applications, loans, accounts, activity, arrears, portfolios, securitisation and investors.
Can custom reports be created?
Yes. Custom reports can be configured for clients where the standard reporting doesn't meet a particular business requirement.
Larger or bespoke reporting requirements may be scoped separately.
Does Easylodge maintain records of customer and application activity?
Yes. The platform records application, verification and workflow activity and can maintain correspondence and supporting documentation as part of the electronic loan file.
How long does it take to implement Easylodge?
Easylodge is designed for significantly faster implementation than traditional enterprise lending platforms.
Standard configurations can be implemented quickly, while the timeframe for more complex multi-product or multi-market implementations depends on the required configuration, integrations and migration work.
Do we need an IT team to implement Easylodge?
No dedicated internal development team is necessarily required.
Easylodge provides implementation, configuration, training and technical support. More complex integrations may require involvement from your internal IT or technology teams.
Is training included?
Yes. Easylodge provides unlimited training as part of its packages.
Training is tailored to the lender's workflows, products, Originator™, Servicer™ and distributor portals.
What support does Easylodge provide?
Easylodge provides direct technical and platform support without charging for support calls.
The company also provides ongoing training and configuration assistance.
How often is the platform updated?
Easylodge is updated weekly.
Platform updates and new features are delivered continuously without customers having to purchase separate software upgrades.
Do customers have to pay for software upgrades?
No. Platform updates are included in the standard Easylodge packages.
How much does Easylodge cost?
Easylodge offers several platform packages depending on the functionality and scale required.
Current published starting prices are:
- Servicer™ – from $950 per month + GST
- Originator™ + Servicer™ – from $2,750 per month + GST
- Advanced + Multi-product Enterprise – from $4,950 per month + GST
Actual pricing depends on the lender's requirements, configuration, transaction volumes and integrations.
Is there a setup fee?
For standard Servicer™ configurations, implementation is included in the monthly package and there is generally no large upfront setup fee.
For standard Originator™ configurations, costs apply to configure and personalize your portal, documents, workflows and products. Each implementation is different and is scoped accordingly.
Complex implementations require a one-off configuration fee, which is quoted upfront.
Are there per-application or per-loan fees?
Easylodge's pricing includes a small per-application fee that scales with application volume.
Higher volumes can attract lower unit rates, with the exact cost determined during the pricing process.
Does Easylodge charge per user?
No. Easylodge packages include unlimited seats rather than charging a per-user licence fee.
Can we start with one module and add another later?
Yes. Customers can start with Originator™ or Servicer™ and add additional functionality later.
Because the modules operate on the same platform, adding another module does not require a completely separate implementation.
Is there a minimum contract term?
The standard Easylodge contract term is 24 months.
Specific commercial arrangements should be confirmed with the Easylodge team.
Are integrations included?
Pre-integrated partner applications are included in the platform packages.
Custom integrations may incur additional configuration or development costs.
Can Easylodge support multiple subsidiaries or lending businesses?
Yes. Enterprise configurations can support multiple products, portfolios, channels and markets within a single platform.
This can allow larger lending groups to standardise their technology while maintaining different products and operational requirements.